Colbergcoffee » Terms and Conditions

Draft translation for legal review.

Terms and Conditions of the colbergcoffee.com online store

1. General provisions

1.1. The online store operating at https://colbergcoffee.com/ (the “Store”) is owned by Colberg Coffee Samuel Pilichowski, Pławęcino 18, 78-120 Gościno, Poland, NIP (tax ID) 6711801128, entered in the Central Register and Information on Economic Activity (CEIDG). Contact: email sklep@colbergcoffee.pl.

1.2. These Terms and Conditions set out the rules for using the Store, concluding distance contracts, delivery, payment, complaints, withdrawal from a contract and the provision of electronic services.

1.3. These Terms and Conditions are available free of charge on the Store website and may be saved by the Customer.

1.4. These Terms and Conditions are addressed to Consumers and to Entrepreneurs, with specific provisions applying to Consumers and to Entrepreneurs with consumer rights.

1.5. Advertisements, price lists and product descriptions constitute an invitation to conclude a contract.

2. Electronic services

2.1. The Store provides the following services: creating an account and the order form.

2.2. Account: free of charge, for an indefinite period. The Customer may delete the account at any time by contacting us by email.

2.3. Order form: a one-off service that ends when the order is placed.

2.4. Technical requirements: a device with internet access, an up-to-date web browser, JavaScript enabled and an active email address.

2.5. The User undertakes not to submit unlawful content.

2.6. Complaints about electronic services: email sklep@colbergcoffee.pl. Response time: 14 days.

3. Conclusion of the contract

3.1. Orders can be placed 24/7 through the Store website.

3.2. Procedure: choose a product, add it to the basket, fill in the form, choose a delivery and payment method, and click “Order and pay”.

3.3. To place an order, the Customer must accept these Terms and Conditions and read the Privacy Policy.

3.4. After placing an order, the Customer receives a confirmation email. The contract is concluded at that moment.

3.5. The contract is concluded in Polish.

4. Prices and payment

4.1. Prices are given in PLN and include VAT. Delivery costs are shown separately before the order is placed.

4.2. The binding price is the price at the time the order is placed.

4.3. Available payment methods: fast online payments (including InPost Pay, PayU/Przelewy24), BLIK, payment card and traditional bank transfer, according to the options shown in the basket.

5. Delivery

5.1. Delivery is charged, unless the terms of a promotion state otherwise.

5.2. Delivery methods: InPost parcel locker or courier, courier, Poczta Polska (Polish Post), as chosen by the Customer.

5.3. We deliver within the territory of Poland. Delivery abroad is possible once the costs have been agreed in advance.

5.4. Order processing time: usually 1-3 working days, 14 days at most, unless the product page states otherwise.

5.5. We recommend checking the parcel on receipt and, if it is damaged, having a damage report drawn up.

5.6. If a parcel sent in accordance with the order is not collected, the cost of its return and logistics handling is 35 zł. This amount may be deducted from any sum refunded to the Customer or may form the basis for the Seller to claim reimbursement of the costs incurred.

6. Conformity of goods with the contract. Complaints

6.1. The Seller is obliged to deliver goods that conform with the contract.

6.2. If the goods do not conform with the contract, the Consumer may demand repair or replacement and, where these are impossible or would require excessive effort, a price reduction or withdrawal from the contract, in accordance with the Polish Consumer Rights Act.

6.3. Complaints (warranty claims) can be submitted by email to sklep@colbergcoffee.pl or in writing to the address given in 1.1. Please include your contact details, a description of the non-conformity, your demand and the order number.

6.4. The Seller will respond within 14 days.

6.5. Independently of the above, some products may be covered by a manufacturer’s warranty, the terms of which are set out in the warranty card.

7. Right of withdrawal

7.1. The Consumer may withdraw from the contract within 14 days without giving any reason.

7.2. The withdrawal period runs from the day on which the Customer, or a third party indicated by the Customer, takes possession of the goods.

7.3. To meet the deadline, it is sufficient to send the statement of withdrawal before the period expires. A model withdrawal form is attached to these Terms and Conditions.

7.4. The payment will be refunded no later than 14 days from the day on which we are informed of the withdrawal. We may withhold the refund until we have received the goods back or until proof of their return has been supplied.

7.5. The Customer bears the direct cost of returning the goods.

7.6. The Customer is liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning.

7.7. Exclusions from the right of withdrawal include, among others, sealed goods which are not suitable for return for health protection or hygiene reasons once unsealed. This also applies to coffee in an opened package.

7.8. Address for returns: as given in 1.1. Contact email: sklep@colbergcoffee.pl.

8. Product reviews

8.1. Reviews may only be posted by a Customer who has made a purchase.

8.2. The Store uses the TrustMate SA review system, Bartoszowicka 3, 51-641 Wrocław, Poland. For this purpose, after a purchase the Customer may receive an email asking for a review.

8.3. Posting unlawful reviews or reviews commissioned by others is prohibited. The Customer may delete their review at any time.

8.4. The Store uses measures to limit the publication of fake reviews.

9. Promotions and lowest price information

9.1. When the price of a product is reduced, the Store displays the lowest price from the 30 days before the reduction or, if the product has been on sale for a shorter time, from the day sales began.

9.2. Promotion rules may include additional conditions, which are described with the product each time.

10. Out-of-court dispute resolution

10.1. The Customer may seek help from a municipal or district consumer ombudsman (rzecznik konsumentów) and use the ODR platform: https://ec.europa.eu/consumers/odr.

10.2. Amicable dispute resolution is voluntary.

11. Personal data protection

11.1. The data controller is the entity named in 1.1.

11.2. Personal data is processed in accordance with the GDPR and the Polish Act of 10 May 2018 on the protection of personal data. Details are set out in the Privacy Policy on the Store website.

12. Final provisions

12.1. The Seller respects the consumer rights provided for by applicable law.

12.2. These Terms and Conditions may be amended for important reasons. Contracts already concluded are governed by the version in force on the day the order was placed, unless the amendment is more favourable to the Customer.

12.3. These Terms and Conditions apply from 14 Oct 2025.

Annexes

Annex 1. Information on the right of withdrawal

• The Consumer may withdraw from the contract within 14 days without giving any reason.
• The period runs from the day on which you, or a third party other than the carrier indicated by you, take possession of the goods.
• To exercise the right of withdrawal, send your statement to the Seller’s email or postal address before the period expires.
• The money will be refunded no later than 14 days from the day on which we are informed of the withdrawal. We may withhold the refund until we have received the goods back or until you have supplied proof of having sent them back.
• You must send back the product without undue delay and no later than 14 days from the day on which you informed us of the withdrawal.
• The Consumer bears the cost of returning the goods.
• You are liable for any diminished value of the goods resulting from handling them other than what is necessary to establish their nature, characteristics and functioning.
• The right of withdrawal does not apply, among others, to sealed products which are not suitable for return for hygiene reasons once unsealed. This also applies to coffee in an opened package.

Contact and returns details:
Colbergcoffee, Dubois 21A, 78-100 Kołobrzeg, Poland
Phone: +48 737 560 433, email: sklep@colbergcoffee.pl

Annex 2. Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To:
Colbergcoffee.com, Dubois 21A, 78-100 Kołobrzeg, Poland
Email: sklep@colbergcoffee.pl

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*):
……………………………………………………..
Order number: ………………………….. Date of purchase/receipt (*): …………………………..

Name of consumer(s): …………………………..
Address of consumer(s): …………………………..
Phone/email: …………………………..

Signature of consumer(s) (only if this form is submitted on paper): …………………………..
Date: …………………………..
(*) Delete as appropriate.

Annex 3. Complaint form (goods not in conformity with the contract)

To: as above

Customer details:

• Name / company: …………………………..
• Email / phone: …………………………..
• Postal address: …………………………..

Order details:

• Order number: ………………………….. Date of purchase: …………………………..
• Product name: …………………………..

Description of the non-conformity:
……………………………………………………..
……………………………………………………..

Customer’s demand:
[ ] repair
[ ] replacement
[ ] price reduction by: ……………. PLN
[ ] withdrawal from the contract and refund

Attachments: photos, proof of purchase (optional)

Date and signature (paper version only): …………………………..

Annex 4. Product return form (return logistics)

(makes handling easier; separate from the formal statement of withdrawal)

Details of the person returning the goods:
Name: ………………………….. Email: …………………………..
Order number: ………………………….. Date of receipt: …………………………..

Products returned and quantity:

• ………………………………………… qty ….
• ………………………………………… qty ….

Reason for return (optional):
……………………………………………………..

Bank account for the refund (if the refund cannot be made using the original payment method):
IBAN: …………………………..

Return method:
[ ] own courier shipment
[ ] InPost parcel locker
[ ] other: …………………………..

Return address: as in Annex 1